Terms & Conditions

This Website and the services of CASH (the "Services") are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the "Terms and Conditions"). Your use of this Website or submission of service requests via telephone constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms and Conditions apply to any Services or properties such as websites or apps owned and operated by CASH (including but not limited to CASH.com) and collectively referred to herein as "CASH" on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at www.cash.com. We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions. These Terms & Conditions were last updated on January 9, 2019.

  1. INTRODUCTION TO CASH
  2. Upon registration, you may choose your own password or CASH will assign you a password to access the Services through the CASH website or apps.
    • A. THE SERVICES. At CASH we are committed to making your total CASH experience a positive one. There are several ways you can find service professionals through CASH (collectively, "Referral Partners"). Upon entering your information and the request for which you would like a Service Professional who may be interested in fulfilling your service need. However, we do not guarantee that we will be able to match your service needs with a Service Professional or that there are Service Professionals in your area that are either capable or willing to complete your service needs.
    • B. LiveDirectory. You can view a directory of Service Professionals in your selected zip code who provide services in the project categories that you select. These listings include ratings and reviews of those Service Professionals from their customers, when available.
    • C. Instant Booking. You can choose to schedule appointments with Service Professionals right on the CASH website. Please be aware that CASH does not guarantee that the Service Professionals will be on time for, or show up for, any such booked appointments, as the Service Professionals are not the employees, contractors or agents of CASH. CASH is solely providing the platform to facilitate scheduling of appointments between you and the Service Professionals.
    • D. Flat Rate Projects. The Service Professional is the person that is solely responsible for providing the goods and services offered on the CASH website, including for flat rate projects. You agree that CASH is not responsible for the accessibility or unavailability of any Service Professional or for your interactions and dealings with a Service Professional.
    • E. No Guarantees or Endorsements. Although we take certain steps to examine the credentials of the Service Professionals listed on our website or whom you may book using our Services, we make no guarantees, warranties or representations regarding the skills or undertakings of such Service Professional or the quality of the job that he or she may perform for you if you elect to retain their services. CASH does not endorse or recommend the services of any particular Service Professional. We do not independently verify their representations about their services, nor validate any reviews. It is entirely up to you to evaluate the Service Professional and the Service Professional's qualifications, and to enter into a direct contract or otherwise reach agreement with a Service Professional. We do not guarantee or warrant any Service Professional's performance on the job or the outcome or quality of the services performed. The Service Professionals are not employees or agents of CASH, nor is CASH an agent of the Service Professionals.
    • F. No Contracting via the CASH Website. CASH may inform you of certain offers or discounts provided by a Service Professional. Such offers or discounts are made solely by the Service Professional, and CASH does not guarantee or warrant the pricing or discounts that a Service Professional may offer you. Any quotes provided by Service Professionals via the CASH or apps, or which you find on the CASH or apps, are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via CASH. No contractual arrangement is created based upon the quotes provided to you from Service Professionals (or your scheduling of an appointment with a Service Professional) via CASH. To contract with a Service Professional, you must work directly with the Service Professional. CASH does not perform, and is not responsible for, any of the Services requested by you in your service request. Your rights under contracts you enter into with Service Professionals are governed by the terms of such contracts and by applicable federal, state, provincial and local laws. CASH is not a party to such agreements. All payments and applicable taxes must be made to the Service Professional in accordance with the agreements.
    • G. Release from Damages or Claims. Should you have a dispute with respect to any services provided by a Service Professional or the fees charged by any Service Professional, you must address such dispute with the Service Professional directly (although you may copy CASH on the fee disputes). YOU HEREBY AGREE TO RELEASE CASH (AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS.
  3. YOUR USE OF THE CASH SERVICES AND PROHIBITED USES
  4. You acknowledge and agree that your use of CASH is for your personal use and not for advertising or commercial purposes. You agree not to copy/collect CASH content via robots, spiders, scripts, scrapers, crawlers, or any automated or manual equivalent (e.g., by hand). You may not use CASH to recreate or compete with CASH, to solicit or harass Service Professionals, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to CASH for any such damages, and will indemnify CASH in the event of any claims against CASH based on or arising from your violation of the foregoing. We reserve the right to revoke your access to any CASH Services, products or properties at any time. All information about Service Professionals is confidential and for your personal use only. If it is determined or suspected by CASH in its sole discretion that you are misusing or attempting to misuse or circumvent the CASH services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, CASH reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

  5. PAYMENTS
  6. Should you have any dispute with the goods or services provided by the Service Professional(s) you select, you must contact the Service Professional and resolve such dispute with the Service Professional. However, if the dispute is regarding the amount of money that you paid for the services by the Service Professional (including that you were not charged the amount you agreed to in your agreement with the Service Professional) please advise us immediately.

  7. INFORMATION YOU PROVIDE TO US/TCPA CONSENT
  8. Upon using CASH, you will be prompted to disclose certain information about yourself and your service requirements, and you will be able to store information, such as home services records, on our website or apps. Some of this information will be sent to Service Professionals who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by the Service Professionals via phone, fax, email, mail, text (SMS) messaging, or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable "Do Not Call" list, in order that we may provide the Services set forth on our site, to service your account, to reasonably address matters pertaining to your account. You agree that by completing a service request, you are entering into a business relationship with CASH and/or a Service Professional and thus agree to be contacted by CASH or and/or a Service Professional. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of Service Professionals that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or CASH has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CASH has the right to refuse any current or future use of the CASH Services (or any portion thereof) by you. You are responsible for any use of the CASH Services by persons to whom you intentionally or negligently allow access to your password.

    TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO CASH AND THE SERVICE PROFESSIONALS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE'S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO CASH AND EACH SERVICE PROVIDER WHO ACCEPTS SUCH SERVICE REQUESTS, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF $11,000 TO EACH OF CASH AND EACH OF THE AFFECTED SERVICE PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.

  9. PLATFORM MESSAGING
  10. By submitting a service request, you agree that CASH and the Service Professionals may send you informational text (SMS) messages as part of the normal business practice of CASH. These text (SMS) messages shall not be used for marketing purposes. You may choose to opt-out of receiving text (SMS) messages from CASH at any time by texting the word STOP to 62508 from the mobile device that is receiving the messages. You acknowledge that by opting out of receiving text (SMS) messages from CASH or and the Service Professionals, your use of CASH Services may be impacted.

  11. DISPUTE RESOLUTION ASSISTANCE
  12. While we cannot guarantee the work performed by a listed Service Professional, and while we have no obligation to you with regard to your relationship with a Service Professional, the CASH resolution process has been developed to try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project with a Service Professional who you learned about through the CASH Services. Without modifying our statements under this Agreement, we may, upon your request, provide limited assistance in resolving disputes between you and a Service Professional. You must participate and use good faith efforts to resolve problems through the CASH resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions. You agree not to refuse to pay a Service Professional without a good faith basis for doing so. You agree that CASH is not responsible for the accessibility or unavailability of any Service Professional or for your interactions and dealings with a Service Professional.

  13. USER GENERATED CONTENT
  14. You agree that all of the content and information posted by you or your agents or designees on CASH, including but not limited to:

    • A. Photographs or Images
    • B. Comments, Questions and/or Answers
    • C. Any Other Content. (known collectively as "Content") is the sole and exclusive property of CASH, and that you have no right to reproduce, post, publish, or otherwise use such information other than for your personal use relating to your service request.
    • D. Our Right to Use Your Content. You acknowledge and agree that any Content you post or provide may be viewed by the general public and will not be treated as private, proprietary or confidential. You authorize us and our affiliates, licensees and sub-licensees, without compensation to you or others, to copy, adapt, create derivative works of, reproduce, incorporate, distribute, publicly display or otherwise use or exploit such Content throughout the world in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such Content, and such permission shall be perpetual and may not be revoked for any reason. Further, to the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in any Content posted or provided by you.
    • E. Grant of License. You hereby grant CASH and its users a perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, distribute, print, publish, disseminate and place advertising near and adjacent to your Content in any format or media (whether now known or hereafter created) on the CASH and apps in any manner that we deem appropriate or necessary, including, if submitted, your name, voice and likeness throughout the world, and such permission shall be perpetual and cannot be revoked for any reason.
    • F. Representation of Ownership and Right to Use Content. By posting or providing any Content to CASH, you represent and warrant to CASH that you own or have all necessary rights to use the Content, and grant to CASH the rights granted below. The forgoing representation includes, but is not limited to a representation and warranty that you own or have the necessary rights (including any necessary releases) to grant all rights granted below in relation to any persons, places or intellectual property pictured in any photographic Content that you provide. In addition, if you post or otherwise provide any Content that is protected by copyright, you represent that you have obtained any necessary permissions or releases from the applicable copyright owner.
    • G. Content Guidelines. CASH reserves the right, but not the obligation, to edit or abridge, or to refuse to post, or to remove any content that you or any other users post on any CASH owned or operated websites or apps if CASH determines (in its sole discretion) that such content contains or features any of the
    • following:
      • i. Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech.)
      • ii. References to illegal activity.
      • iii. Language that violates the standards of good taste or the standards of this Site.
      • iv. Statements that are or appear to be false.
      • v. Comments that disparage CASH.
      • vi. With respect to Ratings and Reviews of service professionals, all of the above and in addition the following:
        • a. Reviews that do not address the goods and services of the business or reviews with no qualitative value (e.g., "work has not started yet").
        • b. Comments concerning a different Service Professional.
        • c. Information not related to work requested in the service request.
        • d. If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. You represent and warrant that any Rating and Review provided by you is accurate and truthful, and that you will only provide a Rating and Review for a service professional that has performed services for you pursuant to your applicable service request.
    • SERVICE PROFESSIONAL DISCLAIMERS
      • A. Licensing. We recommend you confirm licensing requirements with the Service Professional and the applicable state and local licensing authorities. In some states, licensing may be required by the county or local authority in which the work is being performed. We recommend you confirm these licensing requirements before proceeding with your project. Larger projects often require the use of sub-contractors for specific types of work (for example, a kitchen remodel may require an electrician or plumber). We recommend you verify that all the sub-contractors doing work on your project carry the appropriate licensing. Given the unique nature of California licensing, CASH relies on representations of service professionals that are using a California General building contracting license to cover home improvement tasks that such service professionals are performing more than one task as defined and required by California licensing rules. We always recommend that you ask the business to provide you with a copy of their license. NOTE: WE RECOMMEND THAT BEFORE WORKING WITH A SERVICE PROFESSIONAL YOU VERIFY THE SERVICE PROFESSIONAL'S BUSINESS INFORMATION IS ACCURATE, CURRENT AND ACCEPTABLE TO YOU.
      • B. Corporate Accounts: Some Service Professionals are employees, franchisees, dealers, or independent contractors ("Corporate SP's") of larger national or corporate accounts ("Corporate Accounts"). CASH does not screen Corporate Accounts or Corporate SP's.
      • C. Service Professionals Profiles: CASH allows Service Professionals to post profiles about themselves and their business on the CASH or apps. CASH does not review or verify the information or representations set forth in those profiles as they are self-reported by the Service Professional. CASH therefore makes no representations or warranties regarding any information posted by a Service Professional, and assumes no liability for such information. The above procedures may change from time to time at the sole discretion of CASH. CASH believes that it uses commercially reasonable methods to check these matters and does not make any representations or warranties. CASH does not represent or warrant that the information received from state, provincial or other government agencies or from third party sources is accurate, error free, or that it is up to date or updated. Most agencies have periodic update cycles or schedules and this information is not updated on a real-time basis by such agencies and third party sources.
      DISCLAIMER: CASH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.

      We recommend that you perform your own research on the companies you hire.

  15. RATINGS & REVIEWS ARE NOT ENDORSED BY CASH.COM
  16. All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of CASH. CASH disclaims any and all representations or warranties with regard to the Ratings and Reviews. CASH does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

  17. ARTICLES AND OTHER CONTENT
  18. CASH provides certain content relating to home improvement, repair, maintenance ("Articles"), on the CASH or apps, and via mobile applications owned and operated by CASH. Such Articles are provided "As-Is", without any warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.

  19. LINKS TO THIRD PARTY SITES
  20. The links in the CASH or apps will let you leave CASH's Web site. The linked sites are not under the control of CASH and CASH is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. CASH is not responsible for webcasting or any other form of transmission received from any linked site. CASH is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by CASH of the site.

  21. INDEMNIFICATION
  22. YOU AGREE TO INDEMNIFY CASH, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS, AND ANY PARTNERS AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE CASH SERVICES IN CONNECTION WITH THE CASH WEB SITE, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A SERVICE PROFESSIONAL, OR YOUR VIOLATION OF THESE TERMS AND CONDITIONS, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.

  23. AGREEMENT TO ARBITRATE ALL DISPUTES AND GOVERNING LAW
  24. The exclusive means of resolving any dispute between you and CASH or any claim or controversy arising out of or relating to use of this Website and/or CASH's services (including any alleged breach of these Terms and Conditions) shall be BINDING ARBITRATION administered by the American Arbitration Association, EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE FEDERAL OR STATE LAW. You may not under any circumstances commence, participate in or maintain against CASH any class action, class arbitration, or other representative action or proceeding.

  25. NOTICE OF RIGHTS
    • A. By using the Website and/or CASH's services in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and CASH. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
    • B. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against CASH may be commenced only in the federal or state courts located in Tarrant County, Texas. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.
    • C. These Terms and Conditions, and any dispute between you and CASH, shall be governed by the laws of the state of Texas without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act.
  26. GENERAL PROVISIONS
  27. You acknowledge and agree that the CASH Services are provided to you on an "AS IS" basis without any warranty whatsoever, and your sole and exclusive remedy, and CASH's sole obligation to you or any third party for any claim arising out of your use of the CASH Services or the CASH or apps, is that you are free to discontinue your use of the CASH Services or the CASH or apps at any time. EXCEPT AS EXPRESSLY SET FORTH HEREIN, CASH EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND YOU AGREE THAT CASH SHALL HAVE NO LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF CASH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF THIS AGREEMENT OR ANY CONSEQUENCES WHICH FLOW FROM IT. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH STATES AND PROVINCES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. The Terms and Conditions will inure to the benefit of CASH's successors, assigns and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms. The failure of CASH to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect. These Terms and Conditions are governed by the laws of the State of Texas as such laws are applied to agreements entered into and to be performed entirely in the State of Texas and between Texas residents. You agree to submit to jurisdiction in Texas and that any claim arising out of or related to these Terms and Conditions will be brought solely in a court in Tarrant County, Texas. These Terms and Conditions constitute the entire agreement between you and CASH and supersede all oral and written negotiations or representations of the parties with respect to the subject matter hereof. These Terms and Conditions may not be modified or amended other than by an agreement signed by both parties.